Return Policy

Return Policy and Disclaimer

Returns & Hygiene Policy

Final Sale: Due to the hygienic nature of human hair products, all sales are final once the packaging has been opened, worn, installed, washed, coloured, or altered in any way.

Eligibility: Returns or exchanges may only be considered if the item is unused, in its original condition, and the security ties/bands remain intact.

Timeframe: Requests must be made within 48 hours of delivery.

Right of Refusal: We reserve the right to refuse any return that does not meet these conditions.

Product Disclaimer

Natural Variations: Our bundles are made from natural human hair. Because of this, slight variations in colour tone, texture, and pattern may occur between bundles. This is normal and not considered a defect.

Chemical Processing: We do not guarantee results after chemical processing (bleaching, dyeing, perming) or improper maintenance.

Recommendations: Professional installation and colouring are strongly recommended.

Longevity: Longevity depends on individual care routines and usage.

Care Responsibility Notice

Proper maintenance is the customer’s responsibility.

Using excessive heat, harsh chemicals, or incorrect products may affect the hair’s performance and lifespan.